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Introduction; About the authors; Acknowledgements; COMPULSORY UNITS OF COMPETENCY; Unit 1. Develop and update hospitality industry knowledge; Unit 2. Work with colleagues and customers; Unit 3. Work in a socially diverse environment; Unit 4. Participate in environmentally sustainable work practices; Unit 5. Follow health safety and security procedures; Unit 6. Follow workplace hygiene procedures; COMMERCIAL COOKERY STREAM; Unit 7. Organise and prepare food; Unit 8. Present food; Unit 9. Clean and maintain kitchen premises; Unit 10. Use basic methods of cookery; Unit 11. Implement food safety procedures; FOOD AND BEVERAGE STREAM; Unit 12. Serve food and beverage to customers; Unit 13. Prepare and serve non-alcoholic beverages; Unit 14. Clean premises and equipment; Glossary; Index;